Responsible Gaming —
138 Prioritising Your Wellbeing

Responsible gaming means making smart, conscious choices while engaging in online gambling activities. It is not just a slogan — it is a mindset and approach that ensures this form of entertainment remains enjoyable without causing negative consequences to yourself or your loved ones.

Many Malaysian players who join platforms like 138 doing so purely for entertainment — just like watching a movie or going to karaoke with friends. There is nothing wrong with that, as long as it is done within reasonable limits, using money set aside for entertainment and not funds meant for daily necessities.

Problems arise when a person begins to view gambling as a way to solve financial problems, escape emotional stress, or when they can no longer control the time and money spent. This is what we refer to as problem gambling, and it can affect anyone regardless of their background.

At 138, we take this responsibility very seriously. Our platform not only provides a safe and fair gaming environment, but also equips every member with the tools, information and support needed to stay in full control at all times.

Our commitment to responsible gaming goes beyond fulfilling licensing requirements — it is a core value built into every aspect of our platform. Here are the key principles we uphold:

• Entertainment, not a source of income: Online gaming should be viewed as a form of paid entertainment, not as an investment or a means to generate steady income. Winning odds are random and cannot be predicted.
• Spend within your means: Only use money you can fully afford to spend — surplus funds after all basic necessities are met. Never gamble using rent money, bill payments or emergency savings.
• Time is valuable: Set a clear time limit for your gaming sessions. Playing for too long can affect your focus, decision-making, and social life.
• Decisions remain in your control: Don't let emotions — whether the excitement after a big win or the frustration after a loss — push you to keep playing without rational judgment.
• Know your limits: Everyone has a different tolerance level for risk and loss. Know your limits and stick to them without compromise.
• Get help without shame: Asking for help is a sign of strength, not weakness. If you or someone you know needs support, resources are available and we will make the process of accessing them easier.

We provide a range of self-control tools that you can access directly from your account settings. These tools are designed to help you manage your gaming activity more effectively:

Problem gambling rarely happens suddenly. It typically develops gradually through behavioural patterns that may go unnoticed in the early stages. Here are some signs to watch for in yourself:

138 has a zero-tolerance policy towards participation by underage individuals. Our platform is open only to individuals aged 18 and above, and we enforce this through a strict identity verification process during account registration.

We also recognise that certain adults are more vulnerable to the risks of problem gambling, including those facing financial pressure, mental health challenges, or those recovering from other addictions. For all such individuals, we provide additional support through self-exclusion tools and referrals to professional specialists.

Guide for parents and guardians:

• Make sure your device is protected with a strong password and is not shared with children.
• Use parental control software to block access to gambling websites if necessary.
• Log out of your 138 account each time you finish using the platform, especially on shared devices.
• If you suspect your child has registered an account on our platform, contact our support team immediately for follow-up action.

Asking for help is the bravest and smartest step you can take. If you or someone you know is facing issues related to gambling, here is how to get support:

As an online gaming platform operator, 138 has responsibilities that go beyond simply providing enjoyable games. We are committed to:

• Enforcing age limits: Every account registration goes through a strict identity verification process to ensure only individuals aged 18 and above can access the platform.
• Training our support team: All our customer support staff are trained to identify signs of problem gambling and know how to assist members who need help.
• No marketing to vulnerable groups: We do not send promotions that encourage excessive gambling and do not target marketing campaigns at individuals who are currently under a self-exclusion period.
• Maintaining odds transparency: All games on the 138 platform use a certified Random Number Generator (RNG) to ensure full fairness and transparency.
• Reporting and improving: We continuously review our responsible gaming policies and tools based on member feedback and the latest developments in the industry.

This commitment is not merely an obligation — it is a reflection of our values as a platform that genuinely cares about the wellbeing of every member who trusts us.